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FREQUENTLY ASKED QUESTIONS

WHAT TIME SHOULD I ARRIVE FOR MY APPOINTMENT? 

NEW CLIENTS: Please arrive 10 - 15 minutes prior to your appointment start time to fill out a health intake form and for our initial consultation so that we begin your service at the scheduled time. i.e: scheduled appointment at 3:30P, arrive 3:15P

 

RETURN CLIENTS: Please arrive 5 - 10 minutes prior to your appointment unless you have had a significant change in your medical status like a surgery, injury etc, then please arrive 10 - 15 minutes prior.

 

ARE THERE CONTRAINDICATIONS  FOR THE LYMPHATIC BRUSH?

Use caution and alter treatment if you have,

  • Bronchitis: don’t use directly over sternum

  • Menstruation: can make period heavier

  • Nevus (Raised Mole): work around

  • Low Blood Pressure: be careful of over-use, do shorter sessions

  • Hyperactive Thyroid: do not work on thyroid directly

Do not use if you have,

  • Active cancer

  • Deep Vein Thrombosis (DVT)

  • Congestive Heart Failure (CHF)

  • Acute infection or inflammation

WHAT ARE GUA SHA CONTRAINDICATIONS? 

  • Botox or similar within 2 weeks

  • Fillers within 4 weeks

  • Facial threads must wait 12 months or until fully absorbed

  • Impaired skin integrity

  • Active herpes virus/cold sore

  • Skin lesions or bruising

  • Sunburn

DO YOU OFFER 30, 45 OR 60 MINUTE SERVICE OPTIONS?

  • I offer express services for RETURN clients. Online booking is not an option for express services - text or email to book. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

I accept cash, check, Venmo and credit card processing through Square. My preferred method of payment is cash, check or Venmo.

DO YOU ACCEPT TIPS?

Tips are alway appreciated with a grateful heart, but NEVER expected!

I HAVE A GIFT CERTIFICATE THAT IS EXPIRING, WHAT CAN I DO!?!

  • Reach out to me via email or leave me a voicemail at 607-377-6391 so that we can get something in the book for you. You may also consider using your gift certificate for self care items from my product line {have a soak}.

 

Is your Square credit card processing secure? 

  • All information my customers submit is encrypted to the Square processing servers. Square complies with all required PCI standards. As per Square's Seller Agreement, Security Policy and Privacy Policy, they will never sell information to third party vendors.

    Square protects its systems with industry-leading technology and security controls, including:

  • Square performs data encryption within the card reader at the moment of swipe.

  • Square’s software is developed using industry-standard security best practices.

  • Square’s servers are monitored around the clock by dedicated security staff.

  • Square’s employees act in accordance with security policies designed to keep your data safe.

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